Warranty & Returns Policy
All products come with a 12-month warranty against faults and defects
What's Covered — 12-Month Warranty
All Remotes products are covered by a 12-month warranty from the date of shipment. We accept warranty claims for:
- Faulty / Defective Products — item arrived not working as expected
- Stopped Working — item ceased functioning within 12 months with no physical damage
Resolution will be an exchange of the product or a refund at our discretion after inspection.
What's Not Covered
- Change of mind or incorrect purchase
- Physical damage caused by misuse, drops, or water
- Items outside the 12-month warranty window
- Returns from outside Australia
How to Start a Warranty Claim
- 1Logged-in customers: Go to My Account → Orders, find your order, and click "Request Warranty / Return".
- 2Guest / no account: Visit our Returns page and enter your order number and email address.
- 3Select the item(s), choose your reason, describe the issue, and attach up to 5 photos.
- 4Submit — we'll review within 1–2 business days and email you next steps.
Process Timeline
Claim submitted
You submit via Orders tab or guest lookup
Review — 1–2 business days
We assess your claim and email you the outcome
Return shipping — your expense
If approved, we email the return address. You ship the item back.
Inspection — 10–15 business days
After we receive the item, we inspect and provide resolution
Resolution
Exchange of product or refund at our discretion
Return Shipping
Customers are responsible for all return shipping costs. Once your claim is approved, we will email you the correct return address. Please ensure the item is securely packaged to avoid damage in transit — any damage that occurs during return shipping may affect the resolution offered.
Do not write or stick labels directly on the product or its original packaging. Labels should only be placed on the outer shipping packaging.
Need Help?
If you have questions about a warranty claim or our policy, contact us: