Returns & Refund Policy
Our comprehensive return policy ensures a smooth and transparent process
How to Start Your Return
Email us at shane@allremotes.com.au with the order details or simply use "return this product" in your orders and we will respond back via email within 1-2 business days.
Returning Faulty Items
If your return involves a faulty item, please contact us immediately. To assist with the warranty process, we may request photos or videos of the issue.
Packaging Your Return
It's important to securely package your return to prevent any damage in transit. Damaged items may affect the resolution offered, which could include repairs, replacement, or store credit at our discretion. Refunds may take up to 10 business days to process after we receive your return.
Return Shipping Details
Buyers are responsible for returning items at their expense. Items must be sent to the correct return location, which will be provided during the return process. Please note, items sent to our Brisbane or Sydney locations will need to be forwarded to the appropriate address, potentially delaying processing.
Prepaid Return Labels
For convenience, our Return Portal may offer a prepaid return label. The cost of this label will be deducted from your refund, making it easy and cost-effective for you. If the value of your return is under $75, you can choose to purchase your own shipping label from your local post office.
Using Your Own Label
If a prepaid label isn't available, our Return Portal will provide the correct return address to send your item(s) to directly.
Inspection & Resolution Timeline
Once we receive your return, our service team will inspect the item. Inspection and resolution typically take no longer than 10 business days (subject to variations).
Terms and Conditions
If your purchase was made in error or you've changed your mind, you may still be eligible for a refund, subject to the following conditions:
- You must notify us within 30 days of receiving the item if you intend to return it. We will provide all relevant return instructions at that time.
- The item must be returned at the buyer's expense, in its original, resaleable condition, including all tags and packaging, ready for restocking.
- Ensure the item is securely packed to maintain its original condition during transit.
- The item must not be opened, used, worn, or damaged and must be received in perfect, resaleable condition.
- Do not stick or write directly on the item or its original packaging. Postage labels or any writing should only be placed on the outer shipping packaging.
- All Remotes does not accept returns outside of Australia.
Additional Notes
Transit Damage or Condition Issues
If the item is damaged during transit or fails to meet the return conditions outlined above, the refund amount may be adjusted to reflect the item's condition upon receipt.
Non-Returnable Items
Certain items such as motor parts, including but not limited to control boards, motor lights, motor covers, springs, and weather seals, are not eligible for return. These items are ordered specifically for your request at the time of purchase and cannot be restocked.
Need Help?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:
Email: shane@allremotes.com.au
Phone: Available during business hours